Cisco Jabber (click-to-IM / click-to-call)
Updated: August 2026
Audience: Team admins (enablement) and users with Cisco Jabber installed.
Sprache / Language: Deutsch
What is this?
If your organization still uses Cisco Jabber (CUCM / IM and Presence), Sparks can open the local Jabber client from People / Contacts — for chat or a call.
This is not Cisco chat inside Sparks and not a Matrix↔Jabber bridge. Message and call history stay in Jabber; Sparks only launches the matching deep link.
Prerequisites
| Requirement | Details |
|---|---|
| Org setting | A team admin enabled Cisco Jabber under Account → Team → Services for your team |
| Jabber desktop | Cisco Jabber is installed and signed in on the device |
| OS handlers | Windows/macOS route im: / ciscotel: / sip: to Jabber (typical once Jabber is installed) |
| Contact data | Jabber ID (user@domain) and/or phone number or SIP URI on the contact |
If Jabber is missing, Sparks shows a short hint and does not fall back to a Matrix DM.
For team admins: enable
Where: Account → Team → Services for your team → Cisco Jabber.
| Option | Meaning |
|---|---|
| Enable Jabber deep links | Shows “Chat / Call in Cisco Jabber” actions in Sparks (default: off) |
| Start calls with ciscotel: | Jabber call action uses ciscotel: instead of tel: (recommended when Jabber should handle the call) |
| IM domain | Optional; only with the heuristic: builds a JID from email local-part + this domain |
| Derive Jabber JID from email | Default off; enable only if your IM domain matches the mail local-part |
More team services: Team management.
For users: start chat or call
- Open People (
/contacts) in Sparks. - Select a contact → context menu (…) or hover actions.
- Choose Chat in Cisco Jabber or Call in Cisco Jabber.
- The installed Jabber client opens with the peer or places the call.
Jabber ID and SIP on a contact
When creating or editing a Sparks contact (with deep links enabled), you can set:
- Cisco Jabber ID — e.g.
user@imp.example.com - SIP URI — e.g.
sip:user@cucm.example.com
Phone numbers on the contact also work for the Jabber call action. Plain clicks on a number still use the system dialer (tel:).
See also: Contacts area.
What Sparks deliberately does not do
- No embedded Jabber chat and no shared history with Matrix
- No Cisco → Sparks presence sync
- No group-chat interop with Jabber
- No replacement for SIP dial-in / room systems (separate telephony topic)
Troubleshooting tips
| Symptom | Likely cause |
|---|---|
| Actions missing | Feature not enabled for the org, or contact has no JID/number |
| Click does nothing / OS error | Jabber not installed or not registered for im: / ciscotel: |
| Wrong peer | Check the Jabber ID on the contact; use the email heuristic only with the correct IM domain |
See also
- Team management – Services for your team
- Contacts – People area
- Element Call & federation – other call interop (Matrix/Element)